Shipping policy
Thank you for choosing us for your pet's needs! We're committed to delivering quality pet products quickly and safely to your doorstep.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.
Please note that processing times may be extended during holidays, promotions, or periods of high order volume.
Shipping Times
Estimated delivery times are:
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United States: 5–10 business days
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Canada: 5–10 business days
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United Kingdom: 5–10 business days
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Europe: 5–12 business days
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Australia & New Zealand: 6–12 business days
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Rest of the World: 7–15 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions on selected products or qualifying orders.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number. Please allow 24–72 hours for the tracking information to become active.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time or appears to be lost in transit, please contact our support team. We'll work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We'll review your claim and arrange a replacement or another suitable solution.
Contact Us
If you have any questions about your order or our shipping policy, our customer support team is always here to help. Feel free to contact us anytime, and we'll be happy to assist you.